Top 10 repair issues tenants report
Repeated repair callouts are one of the biggest frustrations for landlords, property managers, and facilities teams. While individual issues may seem minor, frequent callouts quickly add up in time, cost, and tenant dissatisfaction.
Most reported repair issues follow the same patterns and, in many cases, are preventable with the right maintenance approach. Below are the top 10 repair issues tenants report most often, along with practical steps to reduce repeat callouts.
Why reducing callouts matters
High volumes of reactive maintenance usually indicate underlying problems rather than bad luck.
Reducing callouts helps to:
- Lower maintenance costs
- Improve tenant satisfaction and retention
- Reduce emergency repairs and disruption
- Extend the life of building systems
- Create a more professional, well-managed property
Keystone Insight: The most expensive repair is often the one that keeps coming back.
1) Heating not working properly
Heating complaints are one of the most common issues, particularly during colder months.
Typical reports include uneven heating, rooms not warming up, or systems switching off unexpectedly.
How to reduce callouts:
- Carry out regular servicing and system balancing
- Check thermostats and controls between tenancies
- Investigate recurring cold spots rather than resetting systems
2) Leaks and water-related issues
Tenants frequently report dripping taps, leaking pipes, or unexplained damp patches.
Small leaks are often tolerated until they become more serious.
How to reduce callouts:
- Inspect pipework and seals during void periods
- Repair minor leaks immediately rather than monitoring them
- Investigate repeated damp reports at source
Keystone Insight: Slow leaks cause more long-term damage than sudden failures because they often go unnoticed.
3) Electrical faults and lighting failures
Common electrical complaints include flickering lights, failed sockets, or tripping circuits.
These issues are often early warning signs rather than isolated faults.
How to reduce callouts:
- Replace failing fittings before they fully fail
- Investigate repeated circuit trips properly
- Carry out visual electrical inspections regularly
4) Blocked drains and slow waste pipes
Blocked sinks, toilets, and drains are a frequent source of tenant complaints.
Recurring blockages usually indicate an underlying issue rather than misuse.
How to reduce callouts:
- Include drainage checks in planned maintenance
- Address partial blockages early
- Investigate recurring problem areas thoroughly
5) Doors and locks not working properly
Sticking doors, misaligned locks, and faulty handles are commonly reported but often overlooked.
How to reduce callouts:
- Adjust doors and locks during void periods
- Replace worn hardware before failure
- Check fire doors close and latch correctly
Keystone Insight: Small access issues quickly become security or safety concerns if left unresolved.
6) Ventilation and extraction problems
Poor ventilation leads to complaints about condensation, odours, and damp.
These issues often present as cleaning problems rather than system failures.
How to reduce callouts:
- Clean and maintain extractor fans regularly
- Ensure vents are not blocked or disabled
- Review ventilation performance after occupancy changes
7) Damp and mould reports
Damp and mould are frequently reported but often treated at surface level.
How to reduce callouts:
- Investigate root causes rather than cleaning alone
- Address ventilation, heating, and water ingress issues
- Monitor previously affected areas
Keystone Insight: Repainting over mould without addressing the cause almost guarantees repeat callouts.
8) Flooring damage and trip hazards
Loose flooring, worn carpets, and damaged thresholds are common complaints.
How to reduce callouts:
- Repair small defects early
- Replace high-wear areas with more durable materials
- Inspect walkways regularly
9) Water pressure and hot water issues
Inconsistent water pressure or unreliable hot water is a frequent source of frustration.
How to reduce callouts:
- Inspect pressure regulators and valves
- Service hot water systems regularly
- Address recurring complaints promptly
10) General wear and tear issues
Loose fittings, damaged fixtures, and minor defects are often reported individually but indicate overall property condition.
How to reduce callouts:
- Carry out regular condition surveys
- Address multiple minor issues in one visit
- Use void periods to reset property condition
How planned maintenance reduces callouts
The most effective way to reduce tenant repair reports is through planned preventative maintenance.
This approach focuses on:
- Identifying issues before failure
- Fixing root causes rather than symptoms
- Reducing emergency and repeat visits
- Providing a consistent maintenance standard
Keystone Insight: Properties with structured maintenance plans consistently generate fewer callouts and lower long-term costs.
Need help reducing maintenance callouts?
If your property is generating frequent repair requests, Keystone Facility Management can help.
We support landlords and property managers with planned maintenance, inspections, and responsive repairs that reduce disruption and protect property value.